The website is operated by Digital Direct Solutions Ltd, which takes your privacy very seriously and has made every endeavour to ensure that the website is secure and reliable. Information about you will not be collected unless you choose to give it to us.
When using the website, you are required to provide relevant personal and financial information. Digital Direct Solutions Ltd may also record products and services you are interested in as well as monitor site traffic patterns and use. Personal and financial information may be passed on to relevant personal injury specialists where clearly stated on the website.
If you do not want Digital Direct Solutions Ltd to collect/process personal or financial information, please do not submit it. If you believe any personal or financial information to be incorrect, contact Digital Direct Solutions Ltd and the information shall be immediately corrected or removed from the database should you request it.
If you are aged under eighteen  please get your parent/guardian’s permission beforehand whenever you provide personal information to the Websites. Users without this consent are not allowed to provide us with personal information. If we become aware that you are under eighteen  and are attempting to or have submitted personal information via the websites without your parent/guardian’s permission, we will not accept such information and we will take steps to remove such information from our records. This may involve us having to access and verify your age and other relevant details.
You undertake that all information provided by you is accurate.
To process your information, when using the website you are required to supply relevant personal information. This may include details such as your name, email address, telephone number and your injury enquiry details.
Digital Direct Solutions Ltd will send your data, some of which may be sensitive, in confidence for processing by other companies and intermediaries.
The personal information that we collect from you will be collected, processed and maintained within the European Economic Area (EEA). By submitting your personal data, you agree to this transfer, storing or processing. We follow strict security procedures in storage and disclosure of personal information which you have provided us via this website. We shall take all reasonable steps to ensure your personal details remain secure.
Digital Direct Solutions Ltd may also record products and services you are interested in as well as monitor site traffic patterns and use. Personal and financial information may be passed on to relevant third parties where clearly stated on the website.
Digital Direct Solutions Ltd uses a third party service to help maintain the security and performance of the InjuryClaim.uk.com To deliver this service it processes the IP addresses of visitors to our website(s).
Digital Direct Solutions Ltd has made every endeavour to ensure that the website is secure and reliable. All of the relevant and appropriate safeguards and security measures have been established to protect information.
Digital Direct Solutions Ltd is not liable or responsible for the security of personal information transmitted via the website.
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute.
We usually have to disclose details of the complaint to our professional Indemnity Insurance Broker and Insurer.
We may be required to provide a copy of our file to the Financial Ombudsman Service should an adjudicator be required to consider the complaint case.
We are required to disclose to the regulatory authorities, to whom we have been authorised by, the regulator information is already on our website, high level analytics concerning the number and nature of complaints received. This data does not include names or details that identify the specific data subject.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for 6 years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
To find out more about our Complaints Procedure, please click .
Digital Direct Solutions Ltd provides a range of services to Data Subjects. We process data provided by the data subject and other sources in order to deliver the appropriate products and services to Data Subjects.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
Your rights under GDPR are as follows:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Digital Direct Solutions Ltd relied on your consent to process your personal information.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, or if you would like to exercise any other one, or more, of your rights mentioned above, please contact us. Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
How to contact us
Data Protection Officer: Muhammad Umar
Landline: +44 020 3714 5477
Digital Direct Solutions Ltd is the Data Controller. Digital Direct Solutions Ltd undertakes data processing within the EEA.
Data Subjects may notify Digital Direct Solutions Ltd if they wish to exercise their right to erasure. Such a withdrawal of Consent does not affect the lawfulness of processing based on consent prior to the withdrawal. Data Subjects that exercise this right will be removed from any marketing or future contact.
Digital Direct Solutions Ltd may retain a copy of any personal data may be retained by the Controller if the processing is necessary for the establishment, exercise or defence of legal claims.
Digital Direct Solutions Ltd will seek to ensure that inaccurate or incomplete data will be rectified. Data Subjects have the right of rectification.
Data Subjects may notify the Digital Direct Solutions Ltd if they wish to exercise their right to be removed from any Marketing activities. Digital Direct Solutions Ltd may still contact the Data Subject in order to fulfil any contractual obligations concerning the policies and services provided.
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.
We keep our privacy notice under regular review. This privacy notice was last updated on 28th February 2019.
Digital Direct Solutions Ltd,
311 Clerkenwell Workshops,
27-31 Clerkenwell Close,
London EC1R 0AT
Company Registration Number – 09186327
We will acknowledge your complaint in writing within 24 hours. We will send a summarised response, explaining your options within 5 business days from receipt of your complaint.
Your complaint will be investigated by the Compliance Officer. We will be as thorough as possible and aim to resolve your complaint promptly, giving you reasons for our decision. Wherever possible, that person will not have been directly involved in the
matter which is the subject of the complaint, and will have the authority to settle the complaint.
If we are unable to send you a final response within 4 weeks, we will contact you and explain why. We will then endeavour to issue our final response within the next 4 weeks.
We will write to you with a full account of our investigation and our decision.
The Ombudsman offers and independent review service. If you are dissatisfied with our response, you can ask the Ombudsman to review your case at no cost. You can find out more information at